American Express Careers

Credit Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.
 
JOB OVERVIEW:
 
American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
 
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

Job Description:
• Handles inquiries and disputes related to Credit Bureau reporting of American Express accounts received from Card Members and authorized third parties via written correspondence.
• Requires a very thorough/ careful investigation using a range of credit details available from different sources
• Checking/correcting the credit bureau reporting’s basis card member history and current status.
• Provide accurate and most updated information in response to card member disputes and inquiries.

This role may be subject to additional background verification checks.

Qualifications

Qualifications:
• Strong Verbal & Written communication skills and listening skills.
• Graduate – Fresher / 2 years’ experience.

• Voice Fit
• Should possess Analytical, Decision Making and Problem Solving Skills
• Multi-skilled across card platforms/products is preferable.
• Demonstrated dependability/self-motivating skills.
• Demonstrated ability to work effectively within a team environment as well as independently
• Strong Team Player with high level of integrity
• Strong Knowledge to American Express Product, Policies & Procedures.
• Change Management Ability & self-motivating skills

Language: English


ReqID: 18009247
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred