American Express Careers

18009346 - Mgr/Sr. Mgr - Data Scientist - Customer Data Science

Amex , New York
Operations Risk Management

Apply Get Referred

Job Description

This position is in the Enterprise Digital and Analytics – Global Customer Data Science team and is responsible for driving positive value for the consumer base, our internal partners and shareholders through best-in-class decision science. This role will primarily work on improving the intelligence of Ask AMEX and other internal natural language processing (NLP)/chat capabilities. We are looking for candidates who have extensive knowledge and practical experience in statistical modeling, machine learning and programming, and who possess a passion for innovation and data exploration. Candidates with practical experiences in building NLP solutions are strongly preferred.


  • Masters/PhD in a quantitative field (Computer Science, Statistics, Mathematics, Operation Research, etc.) with hands-on experience leveraging sophisticated analytical and machine learning techniques. Strong preference for candidates with 1-2+ years of working experience driving business results.
  • PhDs with practical experience in building NLP solutions are strongly preferred.
  • Expertise in an analytical language (Python, R, or the equivalent), and experience with databases (Hive, SQL, or the equivalent). Programming experience in Java/C++/Scala a significant plus.
  • Prior experience working with TB scale datasets using Big Data tools and platforms (Hadoop, Spark, or the equivalent).
  • Deep understanding of machine learning/statistical algorithms such as neural networks/deep learning, boosting and reinforcement learning. Experience with data visualization a plus.
  • Demonstrated ability to frame business problems into mathematical programming problems, leverage external thinking and tools (from academia and/or other industries) to engineer a solvable solution to deliver business insights and optimal control policy.
  • Creativity to go beyond current tools to construct and deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects.
  • Team player with strong relationship building, management and influencing skills.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

ReqID: 18009346
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred