American Express Careers
Customer Care Professional
This is Band 28 requisition.
- This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
- Driving Relationships With Tar And Amex Travel Network
- Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market
- Supporting other corporate teams with any queries
- Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working.
- This role may be subject to additional background verification checks.
- Graduate With About 2 Years with customer handling and should have strong relationship management skill
- Ability In Assess Readiness Levels, and The Ability To Apply Appropriate Solution
- Time Management And The Ability To Handle Multiple Demands And Competing Priorities
- Analytical, Problem Solving And Decision-Making Skills
- Ability To Write Clearly And express themselves well In Groups And One To One Conversations
- Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill .
- The incumbent should have spent minimum of 12 months in current role at the time of application deadline.
- Employee with G2/L2 rating in year 2016
- The incumbent should not be on level 3 and above counseling level at the time of application
- Only short listed candidates will be interviewed based on pre screening criteria
Schedule (Full-Time/Part-Time): Full-time