American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is Band 28 requisition.

 

JOB OVERVIEW:

  • This position is responsible for managing work requests for BTA (Business travel Account) and to deliver very high standards of Customer Service.
  • Driving Relationships With Tar And Amex Travel Network
  • Business Root Cause Analysis And Dispute Resolution and Responsible For the India Market
  • Supporting other corporate teams with any queries
  • Hours Of Operations: Shift Flexibility is required with some Week-ends “will” be working.
  • This role may be subject to additional background verification checks.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 

Qualifications

QUALIFICATION:

  • Graduate With About 2 Years with customer handling and should have strong relationship management skill 
  • Ability In Assess Readiness Levels, and The Ability To Apply Appropriate Solution 
  • Time Management And The Ability To Handle Multiple Demands And Competing Priorities 
  • Analytical, Problem Solving And Decision-Making Skills 
  • Ability To Write Clearly And express themselves well In Groups And One To One Conversations 
  • Should have strong knowledge of Excel, MS Word/Power Point, MIS, Strong Communication Skill .
  • The incumbent should have spent minimum of 12 months in current role at the time of application deadline.
  • Employee with G2/L2 rating in year 2016
  • The incumbent should not be on level 3 and above counseling level at the time of application
  • Only short listed candidates will be interviewed based on pre screening criteria

ReqID: 18009368
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 19, 2018, 5:59:09 AM
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