American Express Careers

Senior Quality Engineer - Global Consumer Services Tech

Phoenix, Arizona
Digital Commerce Technology

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Job Description

Senior Quality Engineer – Product Delivery & Integration
The American Express Global Consumer Services Technologies (GCST) team is responsible for delivery of critical strategic initiatives for the US Consumer and OPEN businesses.
We are seeking an experienced Quality Assurance Engineer and team leader with test strategy, management and automation experience to join our team in Phoenix.  Our Quality Engineers understand that “good enough” is never enough.  They strive for the highest levels of quality and the most efficient methods to achieve it.  They are experts in testing strategies, tooling, and execution.
This position suits someone who can hit the ground running, form working relationships quickly and add value by introducing best test practices and techniques learned elsewhere.
As a Quality Engineer on our team, you’ll:
  • Develop Test Strategies, Plans and Execution Artifacts with internal and external partners
  • Build and leverage a deep understanding of the products and technology assets being tested to ensure optimal test coverage
  • Lead a team of test managers to build a high performing team, bring consistency to approaches and artifacts, and execute efficiently across initiatives
  • Partner with application architects and environment operations on test infrastructure design
  • Create, review and execute test cases at various quality assurance levels: Systems Integration, Partner Integration, Regression, and Performance
  • Work with software, infrastructure and QA engineers to deliver target code quality
  • Work with Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation
  • Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement
  • Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment
  • Identify opportunities to adopt innovative testing technologies and techniques



  • Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred
  • 5+ years of experience in Technology, with an emphasis on QA, and proven ability in writing test cases, running functional, automated, or performance tests, and managing defects
  • Solid experience in test-driven development, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing
  • Experienced knowledge of platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test Driven Development (TDD), Behavior Driven Development (BDD) and Waterfall)
  • Core knowledge of one or more of the following tools is required: HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release; Puppet or Chef; IBM Rational including Urban Code
  • Working knowledge of test data management needs and tools – Optim; Datafinder
  • Ability to work with a number of Quality scanning tools, be able to baseline and measure on-going quality metrics, and display via Dashboards and to interpret the data to drive the changes needed
  • Any of the following test certifications - QAI, ASQ, IIST, ISEB, ISTQB - are a plus
  • Strong technical experience working one of more of the following areas : Mainframe, distributed, mobile development, programming in a number of languages (i.e. Cobol, Java, .Net, etc)
  • Experienced knowledge of continuous integration (CI), continuous deployment(CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and/or JIRA, version control such as GIT or SVN and service virtualization
  • Leadership qualities, professional presence, extremely strong communication skills and ability to influence without direct authority
This role requires the finalist be based out of the Phoenix Arizona metro area and commute into our office on a daily basis.  We are not considering candidates that want to work remotely.  
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 18009443
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 31, 2019, 1:35:36 PM
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