American Express Careers

TM Credit & Collect-T3-II

Gurgaon, India
Customer Care Risk Management

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Job Description

 

This is a Band 28 requisition.

 

JOB OVERVIEW:

  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Balance customer interests with the interests of American Express.
  • Communicates effectively, oral and written to identify and document necessary information
  • Make outbound calls to card members, banks to validate information
  • This role may be subject to additional background verification checks.
  • Shift timing: 5:30 am – 9:00 pm

Qualifications

QUALIFICATION:

  • Graduate with 1 – 4years of work experience
  • Good Communication Skills Both Written And Verbal
  • High degree of accuracy, attention to detail and ability to multitask effectively

ReqID: 18009640
Schedule (Full-Time/Part-Time): Full-time
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