American Express Careers

Customer Care Professional - ANZ Business to Business Servicing

Bonifacio Global City, Philippines
Customer Care Operations


Job Description

Job Responsibilities:
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
  • Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time.
  • Grow and nurture customer relationships on every interaction that results in measurable customer value.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
  • Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.

Qualifications

  • At least 2 years, and no more than 7 years, of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
  • ANZ & BFSI experience is an added advantage
  • Creative problem-solving, eager to find customized solutions
  • Bachelor’s degree, associate’s degree and college undergrads may apply
 
If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then Global Servicing Network at American Express may be an ideal fit for you.
 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
Apply Now!
 
There are two ways to apply. They both go through the same process and include an online assessment. It’s up to you which one you choose. You can either apply online now or walk-in to apply at the following address during office hours:
 
American Express Recruitment Center
Level 28, 3030 Rizal Drive West
Bonifacio One Technology Tower
Bonifacio Global City, Taguig
Metro Manila
 
Office hours: Monday – Friday 9am – 5pm

ReqID: 18009767
Schedule (Full-Time/Part-Time): Full-time