American Express Careers

Lifestyle Consultant

Gurgaon, India
Customer Care Operations

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Job Description

This is Band 28 requisition

 

JOB OVERVIEW:

  • This position will provide Lifestyle advice such as Fine Dining, Theatre/Opera recommendations. To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder.
  • Fine knowledge of Fine Dining, Theatre/Opera recommendations. An enriched contact base in dining and converting table reservations in sold out scenarios. Food and Beverage background is a plus.
  • To assist Card Members with gifting ideas, and contacts to fulfill the most extraordinary requests. Excellent written & oral communication. Must be fluent in English but other languages are a plus
  • Polite and professional telephone manner
  • Excellent interpersonal skills and a team player
  • Mature approach, dedicated and committed with a strong drive; independent
  • Exceptional time management ability and organizational skills
  • A ‘Can-Do’ attitude, with extreme will to walk the extra mile. Work in pressurized conditions and comfortable to work/ support operations in a 24/ 7 environment
  • Passionate about giving excellent customer service at all times
  • Creative problem solving
  • Project management skills
  • Self-Starter
  • A very open will to learn and adapt to the changing environment
  • This role may be subject to additional background verification checks.

Qualifications

QUALIFICATION:

  • Graduate with 4 -5 years of relevant experience.
  • Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous.
  • Excellent knowledge of Excel, Word and the Internet.
  • Excellent time management and organisational skills.
  • Ability to work as part of a team as well independently.
  • Excellent verbal and written communication skills.
  • Ability to prioritise workload and cope with changing work demands.
  • Excellent attention to detail.
  • Ability to think laterally and multi-task.
  • Proven problem-solving skills

ReqID: 18009768
Schedule (Full-Time/Part-Time): Full-time
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