American Express Careers
Customer Care Professional
This is a Band 28 requisition
JOB OVERVIEW :
- Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
- Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
- Adherence To Quality And Compliance Guidelines
- Communicates Effectively, Oral As Well As Written Ability to recognise tone and mood of customer through written communication.
- Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication
- Ability To Address 2-3 Conversations Simultaneously
Attentive: Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
- Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
- Ability To Take Independent Decision & Meet Stringent Deadlines
- Typing Speed (25- 35 Words/Minute)
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools
Schedule (Full-Time/Part-Time): Full-time