American Express Careers
Japan CMMI Analyst
- Process bank debit forms, returned cards/mails
- Perform emergency card replacements
- Handle enquiries regarding card issuance, delivery status and other enquiries
- Provide reports for card replacements and other processes/work
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
- A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
- Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
- Competitive Salary – Get paid what you’re worth.
- Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.
- Fluent Japanese language skills in writing, reading and speaking. Fluency in daily English speaking, reading and writing.
- Minimum of Bachelor’s degree
- A customer centric, can do attitude for customer; with minimum 2 years Japanese Call Center or customer-facing experience
- Able to deliver result in accordance with process guidelines
- Experience in data key entry-related jobs will be an advantage
- Good PC skills
- Pro-active team player
- Flexible to work on Malaysian public holidays when necessary
- 日本人もしくはネイティブレベルの日本語能力を持つ方. 流暢な英語スキル.
Schedule (Full-Time/Part-Time): Full-time