American Express Careers

Japan CMMI Analyst

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living. Launch your career by joining the Japan Card Member Maintenance and Inquiries (CMMI) Team within the Customer Fulfillment Network (CFN) KL. CFN is a part of Global Servicing Network (GSN) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

Key Responsibilities:
  • Process bank debit forms, returned cards/mails
  • Perform emergency card replacements
  • Handle enquiries regarding card issuance, delivery status and other enquiries
  • Provide reports for card replacements and other processes/work

  • 振替口座設定申込書および返却されたカードの後処理
  • 緊急カードの発行
  • カード発行に関する問い合わせを確認・回答する
  • その他のレポートの作成

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.


  • Fluent Japanese language skills in writing, reading and speaking. Fluency in daily English speaking, reading and writing.
  • Minimum of Bachelor’s degree
  • A customer centric, can do attitude for customer; with minimum 2 years Japanese Call Center or customer-facing experience
  • Able to deliver result in accordance with process guidelines
  • Experience in data key entry-related jobs will be an advantage
  • Good PC skills
  • Pro-active team player
  • Flexible to work on Malaysian public holidays when necessary



  • 日本人もしくはネイティブレベルの日本語能力を持つ方. 流暢な英語スキル.
  • 4年制大学卒業以上
  • お客様思い・おもてなしの精神を持っている方
  • きちんとポリシーやプロセスを守りながら、結果も出せる方
  • データ入力の仕事の経験がある方優遇
  • パソコンスキルお持ちの方
  • チームワークが抜群な方
  • マレーシアの祝日に働ける方

ReqID: 18009794
Schedule (Full-Time/Part-Time): Full-time