American Express Careers

Disputes Analyst

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

 

JOB OVERVIEW:

  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Adherence to quality and compliance guidelines.
  • Support any new initiatives in the directorate.
  • Balance customer interests with the interests of American Express.
  • Communicates effectively, oral and written to identify and document necessary information
This role may be subject to additional background verification checks.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

QUALIFICATION:
  • Graduate
  • Good communication skills both written and oral .
  • Analytical mind & attention to detail.
  • High level of Customer sensitivity, commitment & service orientation.
  • Amex product knowledge desirable.
  • High result orientation.
  • Ability to take independent decision & meet stringent deadlines

ReqID: 18009928
Schedule (Full-Time/Part-Time): Full-time
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