American Express Careers

Corporate Commercial Credit Analyst [English Speaker]

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

Take your career in the field of credit risk analysis to the next level.

As a Credit Analyst within the Global Credit Administration at American Express, your analytical skills and problem solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful.
Join us now.

Key Responsibilities:
  • Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members 
  • Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions 
  • Excellent Customer Service

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

 

Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

 

Join us and you’ll soon see why.


Qualifications

  • At least 3 years call center experience, with a minimum of 1 year credit/risk related experience and a background in back office operations 
  • Experience in handling elite/premium clientele, servicing ANZ/HKG markets 
  • Hospitality and sales background is encouraged 
  • Strong analytical and problem solving skills 
  • Excellent fluency in English (both written and verbal) 
  • Fluency in Cantonese and Mandarin for Singapore and Hong Kong markets 
  • Ability to identify and act on issues that may impact customer experience 
  • Commitment to deliver the highest level of customer service 
  • A team oriented individual with growth mindset and positive affluence 


ReqID: 18009945
Schedule (Full-Time/Part-Time): Full-time