American Express Careers

Sr. Manager-Client Management

New York, New York
Client Management & Sales

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Job Description

Strategic Client Manager

Global Merchant and Network Services

National Client Group – Retail, Business Development


This is a unique opportunity for an experienced business relationship manager to manage a $6B portfolio that includes some of the largest retail clients in the National Client Group, Global Merchant and Network Services. As the primary Merchant Services contact, the Senior Manager will oversee the strategy and day-to-day management of thirteen merchant relationships, including IKEA, TJX, Wayfair, Bed Bath & Beyond, Zara,, and others.  This position is for a professionally mature business leader and self-starter. A robust strategic background and the ability to manage and lead in a fast-paced environment is required. A candidate with an MBA is preferred.


Job Responsibilities:

  • Develop and implement strategic account plans that grow Amex share, charge volume, revenue, and client satisfaction
  • Grow Amex share and profitability through partnership constructs with merchants including co-marketing initiatives, cross-selling Amex partnerships, brand integration, pricing constructs, and operational efficiencies
  • Negotiate complex deals that include a firm understanding of the financials of card acceptance, industry economics, profitability levers, and Amex assets and channels
  • Demonstrate strong project management skills and the ability to seamlessly multi-task, prioritize, and act with a sense of urgency
  • Lead, champion, and communicate industry development initiatives that will identify business opportunities and threats


Required Skills/Qualifications:

  • Demonstrated professional maturity, relationship management experience, and proven ability to maintain and deepen relationships with internal and external customers
  • Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and driving results
  • Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth
  • Work closely across Amex teams to ensure seamless integration with key partners in Membership Rewards, Merchant Services Marketing, Finance, Pricing, Risk, Operations, and Legal Counsel
  • Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timely basis
  • Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and communicating the value of Amex assets and channels
  • Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
  • Strong verbal, written, and analytic skills; ability to manage effectively upstream
  • Must have prior marketing knowledge and experience; prior retail experience a plus
  • Working knowledge of the Microsoft Office Suite, particularly Excel and Power Point
  • Bachelor’s Degree required; MBA preferred
  • Must be located in the NY area

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions 

ReqID: 18010005
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 14, 2018, 2:08:47 PM
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