American Express Careers

Customer Care Professional - ANZ Corporate Cm & Pa

Bonifacio Global City, Philippines
Customer Care Operations


Job Description

  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
  • Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time.
  • Grow and nurture customer relationships on every interaction that results in measurable customer value.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.
  • Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.
  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 

Qualifications

  • At least 2 years, and no more than 7 years, of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
  • ANZ SBS experience is a must
  • Creative problem-solving, eager to find customized solutions
  • Experience in banking/financial services a plus
  • Bachelor’s degree, associate’s degree and college undergrads may apply
 
If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then Global Servicing Network at American Express may be an ideal fit for you.

ReqID: 18010078
Schedule (Full-Time/Part-Time): Full-time