American Express Careers

Customer Care Professional – Consumer Card Servicing SG (English Speaking) - Earn from 3400RM to 6000RM!

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

Are you proud of your English communication skills? Have you considered what working for a brand like American Express can do for your career? Here at American Express, you’ll be the face of one of the world’s most recognizable and reputable brands. We provide world-class training and all the tools to set you up for success.


As a Customer Care Professional, you are at the heart of what we do and who we are. Our team members are what brings our brand to life all over the world. On a daily basis, our Customer Care Professionals make people smile, create lasting relationships and enhance experience of our customer for a living.


What you will do as a Customer Care Professional:  

  • Use your 3 months training to deliver exceptional service to connect with our card members embracing the servicing ethos, Relationship Care®.

  • Work to realistic targets to build your success, gaining personal satisfaction from achieving your best.

  • Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.

  • Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time.

  • You’ll take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


 You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.



American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.




  • Passion and confidence in communicating in English is an essential requirement to be successful in this role as well as active listening

  • Customer service is key, you love talking to people, get a kick out of helping and want to do your best

  • Sales acumen is ideal but not a fixed requirement

  • 1 – 5 years experience in a contact centre, sales or hospitality environment

  • Diploma and/or Bachelor’s Degree

**“Employment pass will not be sponsored for these roles”

This position is in ROTATING SHIFT, you’ll enjoy freedom to make most of your after-hours – a perk that comes with rotating shift work

Language: English


ReqID: 18010204
Schedule (Full-Time/Part-Time): Full-time