American Express Careers

Customer Care Professional (Back office and KYC)

Moscow, Russian Federation
Customer Care Operations

Job Description

This is a full time position to act as a member of AEB LLC Operations Back Office for Know Your Customer (KYC).

This position has a responsibility to provide :

  • Bank Clients` and Partners` legal   documents maintenance and archiving
  • Conducting accurate and timely due diligence reviews of documents to ensure that all Regulator, Compliance and AML requirements and standards are adhered to.
  • Scanning and arranging documents in accordance with the Bank’s internal rules, retaining records of their versions and expiry dates in online archive
  • Filling out KYC questionnaires for legal entities and their representatives (authorized parties)
  • Coordinating with Bank Team to collect and organize KYC information for new and existing accounts, reviewing supporting documentation to ensure accuracy
  • Checking KYC data integrity before opening new accounts (as part of the on-boarding procedure)
  • Conducting annual KYC due diligence review
  • Data entry, data search and report downloads from Diasoft (Automated Banking system) 
  • Previous experience in supporting contracting processes and processing legal documents, knowledge of 115-FL
  • Strong Excel skills (VLOOKUP, Conditional Formatting )
  • Good MS Office Knowledge (Word, Outlook )
  • Attention to detail, accuracy
  • Enjoying working with large data sets and numbers
  • English language skills starting from Pre-Intermediate level for business correspondence
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Previous experience in banking organizations ( working with credit products for legal entities)
  • Strong knowledge of 499-P, 115-FL
  • Understanding how relational databases work
  • Basic Macros writing skills   
  • Previous experience in Foreign Currency Control reporting, knowledge of 181-I is a plus

ReqID: 18010308
Schedule (Full-Time/Part-Time): Full-time