American Express Careers

Out Of Hours Travel & Lifestyle Consultant - Japanese Speaking

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

You won’t just help our customers see the world, you’ll help them truly experience it
Our Consultants use their passion for travel and lifestyle to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.

They are brand ambassadors who take pride in their ability to craft memorable trips, and deliver personalized solutions through our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.

In this role you will be using your Japanese language skills to service our customers based in Japan for International Travel and Lifestyle enquiries.

Delight customers with the unforgettable and unexpected. 

Anything can happen when people travel. Here’s just some of what you could be doing each day in our customer contact center: 
  • Delivering “WOW” by providing innovative and extraordinary service
  • Consulting with your customers so that you can recommend relevant products and services that are perfectly tailored to their needs
  • Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment
  • Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence
  • Revealing a private world to customers that they never knew existed
  • Knowing what your customers want before they do

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.

海外トラベルコンサルタント ★ アメリカン・エキスプレスのカード会員様へ、「感動体験」を!未経験歓迎!連続休暇取得できます!












  • お電話でトラベル&ライフスタイルサービス部門へ旅行の手配やお問合せをされる会員様お一人おひとりのニーズを引出し、コンサルティングや提案を行います。
  • アメリカン・エキスプレスのネットワークやプレミアムな特典を活かしながら、海外旅行の航空券、送迎、宿泊、レンタカー、レストランなどの海外旅行関連の手配業務全般を行ないます。
  • お電話でお問合せをいただいた会員様へ対応します。
  • 、一般的な手配に留まらず「長く思い出に残るパーソナルな旅行」プラン作成や手配を行います。
  • 旅行プランではご自宅を出発されてからお戻りになるまで、全てオーダーメイドのプランを提案することもあります。
  • 会員様をコンサルティングしプランを作成。アメリカン・エキスプレスならではの提案で「感動体験」を提供するプロフェッショナルとして活躍していただきます。





  • ホスピタリティーサービス業界での顧客対応経験のある方
  • 海外旅行や海外のレストランへ興味をお持ちの方
  • お客様に寄り添い潜在ニーズを上手に汲み取ることができる方
  • お客様に喜んでいただくことにやりがいを感じる方
  • 何事にも明るく、ポジティブに取り組める方
  • チームワークを重視しつつも自主性を持って仕事を進められる方






Shift system between 8:00 and 21:30 / 37 hours a week

 It will be 5 days out of 7 (Monday - Sunday) 






American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.


What you’ll need to make the most of your passion for travel:
  • A good knowledge of travel and world geography, this could be due to a spell spent exploring the world, studying in the industry or through your recent history of selling international travel
  • Ability to speak native or fluent Japanese
  • A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills
  • Resilience and composure to remain positive under pressure and in changing circumstances
  • Strong time management and multi-tasking skills
  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
  • Computer skills are vital as you’ll be using several different travel tools, all day, every day
  • The flexibility to work shifts, including nights and weekends
We are a 24/7 operating environment so we have a variety of shift schedules designed to meet the needs of our customers and provide work/life balance to our employees.  These cover nights and include weekends and we can discuss them further with you during your application process.

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

ReqID: 18010348
Schedule (Full-Time/Part-Time): Full-time