American Express Careers

Customer Care Professional- Global New Accounts SG

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

Customer Care Professional - Global New Accounts You won’t just help customers. You’ll help YOUR customers. Every one of our Customer Care Professionals represents the American Express Brand. 

They take their work personally because they’re more than a friendly voice on the phone, they’re problem solvers and relationship builders. And the people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do. 
You will be handling both inbound and outbound call to our new applicants. Processing card application for Singapore market. You’ll do more than the expected. You’ll do the unexpected. It’s impossible to list everything you’ll do here because every customer is different. But a few things are clear, you’ll: 
  • Respond quickly and accurately to customer questions and issues 
  • Offer customers unique solutions 
  • Find new ways to offer customers a better experience 
  • Suggest new ways to improve processes and customer care
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities. 
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.


  • Customer service experience with exceptional listening and relationship building skills 
  • Great Team Player 
  • Strong written and verbal communication 
  • Willingness to work first and/or second shifts 
  • Ability to work in a fast paced metric driven environment 
  • Proficient at multitasking and navigation in a Windows environment 
  • Possess a degree or above education level

ReqID: 18010520
Schedule (Full-Time/Part-Time): Full-time