American Express Careers

Japan Membership Reward Analyst

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living. 

Launch your career by joining the Japan Disputes Team within the Customer Fulfillment Network (CFN) KL. 

CFN is a part of Global Servicing Network (GSN) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

Key Responsibilities:
  • Manage Membership Rewards redemption request for cardholder
  • Handle Membership Rewards related inquiry from cardholder / Membership Rewards Partner within SLA
  • Follow up with Membership Rewards Partner to ensure accurate redemption and partner with other teams such as Front Office Servicing Team and Voucher Printing Team whenever necessary 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

 

Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

 

Join us and you’ll soon see why.

Qualifications

  • Fluency in speaking, reading and writing English and Japanese with JLPT 2 or above
  • Minimum of Bachelor’s degree
  • A customer centric, can do attitude for customer ; with Call Center experience
  • Able to deliver result in accordance with policy and procedure
  • Good PC skills
  • Pro-active team player
  • Flexible to work shifts hours as well as weekend & Malaysia public holiday when necessary
必須スキル :
  • 流暢な英語 及び 日本語 – 会話・読み書き
  • 4年制 大学卒業以上
  • お客様思い・おもてなしの精神を持っている方
  • きちんとポリシーやプロセスを守りながら、結果も出せる方
  • パソコンスキルお持ちの方
  • チームワークが抜群な方
  • シフトで働ける方(土日 及び 祝日も含む)

ReqID: 18010522
Schedule (Full-Time/Part-Time): Full-time