American Express Careers
Customer Care Professional
This is a Band 28 requisition.
- Manage scanning, updating of customer queries to all departments in WS.
- Effectively handle the incoming & outgoing communication to internal & external customers
- Ensure updated process flows are maintained.
- Oversight and daily management of courier vendors as per utilization of services.
- Manage timely payouts to vendors on a monthly basis Partner with GP to ensure all contractual agreements for key vendors are renewed before the contract dates.
- Timely & accurate management of MR vouchers / gift dispatch.
- Good communication skills both written and oral Analytical mind & attention to detail.
- High level of Customer sensitivity, commitment & service orientation.
- Amex product knowledge desirable .
- High result orientation.
- Ability to take independent decision & meet stringent deadlines
Schedule (Full-Time/Part-Time): Full-time