American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

 

JOB OVERVIEW:

  • Manage scanning, updating of customer queries to all departments in WS.
  • Effectively handle the incoming & outgoing communication to internal & external customers
  • Ensure updated process flows are maintained.
  • Oversight and daily management of courier vendors as per utilization of services.
  • Manage timely payouts to vendors on a monthly basis Partner with GP to ensure all contractual agreements for key vendors are renewed before the contract dates.
  • Timely & accurate management of MR vouchers / gift dispatch.
This role may be subject to additional background verification checks.  

Qualifications

QUALIFICATION:
  • Graduate
  • Good communication skills both written and oral Analytical mind & attention to detail.
  • High level of Customer sensitivity, commitment & service orientation.
  • Amex product knowledge desirable .
  • High result orientation.
  • Ability to take independent decision & meet stringent deadlines

ReqID: 18010697
Schedule (Full-Time/Part-Time): Full-time
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