American Express Careers
This is a Band 28 requisition
- Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact.
- Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via VOCM scores.
- Meet metrics on VOCM, quality, contact rate and collection.
- Shift 24X7 This role may be subject to additional background verification checks.
- Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
This role may be subject to additional background verification checks.
- Graduate with 1-3 years of experience.
- Ability to deliver result & display Personal Accountability
- Excellent Communication Skills (Written & Verbal)
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
- Proficiency in MS Office - Excel, PowerPoint and Word preferred.
- Strong Team Player with high level of integrity.
- Change Management Ability & self-motivated.
- Demonstrated ability to work effectively within a team environment as well as independently
Schedule (Full-Time/Part-Time): Full-time