American Express Careers

Service Delivery Manager

Digital Commerce Technology

Job Description

The role builds and manages relationships with either internal or external business partners to provide technical consulting on American Express Technology (AET) End User Computing (EUC) capabilities.

Functions / Responsibilities
• Acts as a liaison between the AET, business partners and the internal/external EUC and Network Tower teams to provide technical solutions to meet business requirements.
• Responsible for the technical direction of platform(s), providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value.
• Responsible for overseeing issue resolution and facilitating closure of any technical or customer relationship issues.
• Works with AET business partners to develop and evaluate business objectives and develop supporting business case for infrastructure projects.
• Works with internal AET architects to identify technical solutions and business process improvements which are in line with the strategic direction.
• Responsible for managing one or more highly complex technical projects where internal or external business partners are included as a key constituent for project success.
• Ensures that platform(s) supported meet the business, technical and infrastructure needs by overseeing the health and well-being of the technical EUC infrastructure.
• Manages (monitors and addresses) third parties work in terms of quality and adherence to standards.



• 10+ years of experience with Advance/Expert level knowledge of EUC technology.
• Knowledge of best practices in Information Technology Infrastructure Library (ITIL) environment
• Adept in project management methodologies
• Strong knowledge of Call Center technologies such as call routing, recording, network infrastructure
• Experience with applications and tools management
• Experience with Business Continuity Planning (BCP) and Crisis Management is a plus
• High level of productivity, analytical ability, attention to detail, accuracy and excellent organization skills
• Ability to work well with vendors and people across all levels of the organization
• Excellent communication skills

• Typically holds a Bachelor's or Master's degree in Computer Science, or other related field (or has equivalent work experience)
• 10+ years of experience with Advance/Expert level knowledge of EUC technology.


American Express has been awarded Aon Hewitt Best Employer Singapore six times. Join us and you’ll soon see why.

As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Singapore's "Best Employer 2018" .
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


ReqID: 18010814
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 10, 2018, 8:47:04 PM