If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of merchants.
Our unique servicing philosophy, Relationship Care puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
As a Customer Care Professional in Back office, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
You will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
What would you do every day as a Customer Care Professional?
•Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
•Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
•Grow and nurture customer relationships on every interaction that results in measurable Customer value.
•Document necessary account information and offer custom solutions that benefit the customer.
•Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
•Fluency in writing and speaking in English
and French/German/Italian is required.
•Experience owning or working in a small
business a plus.
•High school diploma or equivalent
•Bachelor’s degree preferred - Education
•This position operates in a Monday -
Friday environment and we require availability ranging from 8am-8pm, sometimes
holidays or weekends also.
•Customer service experience with a
passion for building customer loyalty through exceptional listening,
relationship building, and strong written and verbal communication.
•Demonstrated consultative experience,
ability to influence, resourceful.
•Exceptional listening and relationship
•Demonstrated resiliency in a fast paced
metric driven environment with proficient multitasking and navigation in a
•Creative problem-solving, eager to find