American Express Careers

Travel And Lifestyle Counselor - Temporary Position

Rome, Italy

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Job Description

You won’t just help your customers see the world, You’ll help them truly experience it.
Our Travel & Lifestyle Consultants use their passion for the travel industry to craft unforgettable experiences for American Express members. They are brand ambassadors who take pride in their ability to uniquely resolve customer requests and deliver the personalized attention that they have come to expect, effectively building long-term relationships.
You’ll delight your customers with unforgettable and unexpected experiences.
Are you ready for anything? Because everything can happen when people travel. Here’s just some of what you’ll be doing:
  • Providing expert advice and servicing to elite card holders
  • Making personalized recommendations and bookings
  • Staying up to date and knowledgeable about industry trends
  • Creating innovative ways to resolve customer issues
  • Cross-selling relevant products and services


Do you have what it takes to build your career here?
  • High school or university degree
  • A good knowledge of travel and world and climate geography
  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
  • Computer skills are vital as you’ll be using several different travel tools, all day, every day
  • Ability to use travel reservation systems, a good knowledge of one CRS preferably Sabre
  • A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills
  • Strong time management and multi-tasking skills
  • The flexibility to work shifts, including weekends and bank holidays
  • Follower of Travel and Lifestyle news/ trends
  • English both written and spoken is mandatory, second language may be a plus
  • Resilience and composure to remain positive under pressure and in changing circumstances   

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world – including Great Place to Work Italia’s Best Workplace amongst Large Companies ranking 1st in 2018 and Best Workplace for Millennials awards in 2017. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

ReqID: 18011120
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 8, 2018, 7:18:59 AM
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