American Express Careers

AMEX Assurance Insurance Company - Insurance Adjuster

Phoenix, Arizona
Customer Care Operations

Apply Get Referred

Job Description

 This position provides an exciting opportunity responsible for handling claims for the Retail and Warranty products in the AMEX Assurance Insurance portfolio. 
Duties include but not limited too:
  • Investigation by using tools available to settle claims quickly and efficiently
  • Maintaining state compliance 
  • Decision making of claims for these products, as well as direct phone interaction with the customer to ensure timely decisions
  • Researching warranties and repair estimates by making outbound calls to businesses and manufacturers.


  • Insurance or Customer Service industry experience preferred
  • Customer Care Principles demonstrated through excellent verbal, written and interpersonal communication skills
  • A Passion for exceptional Customer Service
  • Strong phone skills
  • Ability to adapt to multiple demands, shifting priorities and rapid changes in workflow
  • Ability to demonstrate initiative with minimal supervision to drive results
  • Strong problem solving skills, time management and organizational skills
  • Superior level of accuracy and attention to detail.
  • Strong proficiency in PC skills, including MS Word and Excel
  • A current Claims Adjuster License is a plus
If a license is not currently held, the applicant must be able to obtain the necessary license during the time frame allowed prior to training. Upon hiring candidate will have 3 attempts to pass the Oklahoma Licensing exam.  If the exam cannot be passed to obtain your license after 3 attempts employment will be terminated. We have a 98% pass rate.
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
ReqID: 18011178
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred