American Express Careers

Customer Care Professional (Japan) - Global New Accounts - カスタマーケアプロフェッショナル (日本マーケット) - グローバルニューアカウント

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description



Every one of our Customer Care Professionals represents the American Express Brand.

At Global New Accounts, you will be playing a key role to support American Express business by processing and issuing American Express corporate card fast and easy for our customers.

You are expected to be a problem solver and enabler for our card members and our business.

And the people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do.


As your main responsibilities, you will be handling our new commercial card applications. This includes:


  • Data capturing of new applications into Amex new application data base.
  • Work with corporate apps team in Tokyo to ensure all data captured is accurate and processed in timely manner.
  • If required, process manual underwriting and decision of applications


我々アメリカン・エキスプレスにとって、カスタマーケアプロフェッショナル一人ひとりがブランドを代表しています。Global New Accountsでは、アメリカン・エキスプレスのコーポレートカードを、よりシンプルで迅速に新規のお客様に発行できるよう、新規申込に関する業務に携わっている方を募集しております。私たちのお客様・ビジネスの成長を支える一員として、一緒に働いてみませんか?



  • 新規申込書のアメリカン・エキスプレスのデータベースへの入力
  • 東京と連携を取り、申込の所定のプロセスを円滑に進める
  • カード申込に係る審査業務のサポート


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.


American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.







  •  協調性がある
  •  日本語:ネイティブまたは      ビジネスレベル
  •  業績向上を常に目指す環境で働きたい方
  •  同時に複数のプロセスをこなせる方
  •  Windows経験者
  •  大学学士レベル以上


  • Great Team Player
  • Strong written and verbal communication in Japanese
  • Ability to work in a fast paced metric driven environment
  • Proficient at multitasking and navigation in a Windows environment
  • Possess a degree or above education level

This role may be subject to additional background verification checks

ReqID: 18011206
Schedule (Full-Time/Part-Time): Full-time