American Express Careers

Customer Care Professional - Corporate / BTA

Brussels, Belgium
Customer Care Operations


Job Description


The Representative Operations Corporate / BTA has a good understanding of our products and services for the specific area he/she works in.

He/she needs to be experienced in using our main frame customer databases and needs to understand all product features and benefits of the area he/she works in.

He/She is responsible for :

  • Ensuring customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies.
  • Handling all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product.
  • Maintenance of the customer profile and all administration around it including card applications.
  • Controlling outstanding credit balances on corporate accounts.
  • Handling debt collection on BTA accounts and control/review credit worthiness in line with risk procedure.
  • Ensure correct reporting is produced and reworked for operational purposes.
  • Investigating payments to ensure they get allocated to the right accounts to be processed in a correct way.
  • Understanding and working with basic instructions, information and procedures required in order to perform the job.
  • Explaining the details of the job in a clear, concise and accurate way to support new hires on materials available.
  • Respecting confidentiality with regards to all data.
  • The weight of each activity will be determined in the PMP.
  • He/She works under supervision of a team leader.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications


Required skills:

  • possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a team leader
  • process data out of one specific sub-discipline and look for pattern and cause /effect
  • act on own initiative within well-defined guidelines and procedures based on materials available and able to propose normal improvements under supervision of a team leader
  • transfer own knowledge and transfer way of working in a formal and informal way
  • answer correctly and in a structured way more complex questions from internal and external corporate customers according to set rules and procedures. Able to correctly report on data and incidents
  • treat others fair, respect confidentiality and approach others in an honest way
  • process data in a timely and accurate manner

Education and learning time

  • The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time.

Languages

  • Dutch - Experienced (written & oral)
  • French - Experienced (written & oral)
  • English - Experienced (written & oral)

Other

  • MS Office - Experienced
  • Proprietary IT platforms
  • Job specific IT systems


ReqID: 18011210
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 4, 2018, 3:02:06 AM