American Express Careers

Merchant Maintenance Analyst - Day Shift

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

  • Ensuring strict adherence to our terms & conditions, policies & procedures in relation to resolving merchant maintenance requests and updating financial information of our customers
  • Ensuring a consistent level of quality of services to customers through timeliness and quality standards, in line with compliance initiatives
  • Work with different team across Merchant Services Network
  • This position is responsible for providing quality and timely completion of merchant account maintenance
  • Review, analyze, and process maintenance requests from the simple to the complex, including all forms of critical maintenance
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.

 

American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

 

Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)

 

Join us and you’ll soon see why.

 

 

Qualifications

  • A customer centric, can-do attitude for your customers
  • Good PC skills/familiarity of PC usage
  • Good customer service skills
  • Sound resolution skills
  • Good English verbal & written communication skills
  • Spoken cantonese and mandarin is a plus.
  • Expertise in written chinese language is an advantage
  • Call center background is an advantage
  • Active listening skills
  • Proactive team player
  • Flexible to work on shifts hours as well as weekends & public holidays (when required)
  • To qualify for this position, you must have a valid work permit to work in Malaysia.

This role may be subject to additional background verification checks.


ReqID: 18011383
Schedule (Full-Time/Part-Time): Full-time