American Express Careers

Business Travel Accounts Customer Care Professional - Singapore and Hong Kong (Cantonese Required)

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

As a Customer Care Professional in a new team within the award-winning service center of American Express, Business Travel Accounts (BTA), you will play a significant role in providing premium service to Corporate Clients and connect them to a unique travel management product.


What you will do as a Business Travel Accounts Customer Care Professional:


  • Ensure all Corporate Clients receive Global Servicing Network Customer Service, processing organizational/client enquiries regarding BTA products and services for the Singapore market.
  • Liaise with clients via phone and email to deliver exceptional service embracing the servicing ethos, Relationship Care®.
  • Monitor and prioritise workflows to ensure targets and service standards are met.
  • Build expertise in reconciliation process and payments and conduct ongoing training with clients.
  • Regular client contact via email/phone to check understanding of the reconciliation process and payments are arranged on time.
  • Following up with re-educating clients that are late in submitting payment.
  • Build subject matter expertise and knowledge by proactively engaging in production service delivery
  • Timely and responsive reaction to customer queries with other Amex business units and develop relationship networking for the long term benefit of the client.
  • Escalate relevant relationship issues to Senior and Team Leader.
  • Observe privacy act at all times when dealing with customers.
  • Ensure set aging, quality and productivity targets are met.


You will be rewarded with:


  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!




Will you rise to a new challenge with us?


  • Ability to speak and read English
  • Cantonese is required 
  • Bachelor’s Degree is required
  • At least 1 year of experience in the Customer Service, Sales, Telesales, Hospitality, or Banking and Finance industry
  • Interpersonal, analytical and judgment skills required
  • Malaysia Citizens or Talent Pass Holders who reside in Kuala Lumpur

This role may be subject to additional background verification checks.

ReqID: 18011400
Schedule (Full-Time/Part-Time): Full-time