American Express Careers

Premium Travel Consultant

Sydney, Australia

Job Description

If you have a passion for travel and would like to develop your career at one of the worlds most respected service brands – we would love to hear from you.
From our high employee satisfaction ratings to our many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

Due to an enhanced focus on local service, we are currently building a new team of Premium Travel Consultants to serve our local American Express Cardholders.

As part of the Travel team, you will have access to some industry leading benefits:

• Opportunity to work with premium clientele and travel partners on a consistent basis, providing interesting and diverse travel requests.
• A supportive team, service oriented environment, subsidised gym memberships and centrally located CBD offices.
• Ongoing training and support by a dedicated travel training team.
• Career opportunities across the broader American Express business, including domestic and international positions.
• Penalty rates will apply for any weekend shifts
• A work free Birthday


Are you who we are looking for? You will have:

• The ability to and passion for providing exceptional Customer Service.
• An understanding of Premium Travel including geography, products and systems.
• Strong knowledge of a GDS system (Sabre would be desirable).
• Fares and ticketing knowledge – including RTW and complex fares.
• The ability to work towards targets including customer satisfaction, quality, sales, land and sea mix.
• An ability to adapt communication styles to the audience, communicate confidently, accurately and be able to lead our members to the desired outcomes.

It’s our culture that makes American Express an outstanding place to work. So if you’re ready to take on a challenge and make an impact, launch or grow your career here with us!

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 18011578
Schedule (Full-Time/Part-Time): Full-time