American Express Careers

Sr. Team Member - India Consumer Credit

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.
Job Description:
  • Responsible for actioning specialized tasks which includes skip tracing, connecting with Card member & focusing on timely resolution
  • Driving Customer Experience & satisfaction
  • Responsible to evaluate CM’s financial data to make a business decision
  • Collaborate with business owners and functional leaders to ensure that the SLA’s are met on a strict timeline
  • Strict adherence to compliance and relevant laws applicable to the market.
  • Maintain the Database, Prepare Reports and Process Maps.


  • Excellent knowledge of the credit processes and policies.
  • Strong Command over systems.
  • Proven analytical and problem solving skills with a strong attention to detail.
  • Change Management Ability.
  • Demonstrate proficiency in Microsoft Office related products (Excel, PowerPoint etc.)
  • Ability to multitask, be flexible to work in shifts.
  • Self- driven and demonstrate the ability to deliver on tasks without direct supervision
  • Minimum of 1 year in current role.
  • Should not be on any form of active counseling.
  • The incumbent should have a performance rating of G2L2 or better in the last review.

Shift Hours: 8:30 AM – 8:00 PM

ReqID: 18011595
Schedule (Full-Time/Part-Time): Full-time
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