American Express Careers

Japan Membership Reward Analyst

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living. Launch your career by joining the Japan Membership Rewards Team within the Customer Fulfillment Network (CFN) KL. CFN is a part of Global Servicing Network (GSN) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.


Key Responsibilities:

  • Manage MR redemption request for cardholder
  • Handle MR related inquiry from cardholder / MR Partner within SLA
  • Follow up with MR Partner to ensure accurate redemption and partner with other teams such as Front Office Servicing Team and Voucher Printing Team whenever necessary            


主要な責務 : 情熱的で、元気で、英語と日本語に自信のある方を募集しています。ブランドを活性化させ、お客様と永続的な関係を作り、カスタマー・エクスペリエンスを向上させるお仕事です。

Customer Fulfillment Network (CFN) KLのメンバーシップ・リワード・ジャパン・チームで、あなたのキャリアを始めてみませんか。

CFNは、グローバル・サービシング・ネットワーク(GSN)の一員であり、カード会員のためのワールド・クラスのサービス・エクスペリエンスを提供する責任があります。 ディスピュート業務、メンテナンス、コマーシャル・サービス、およびマーチャント・サービシングをサポートする電話業務や事務処理作業のサービスを提供しています。



  • カード会員様のMRの償還や請求の管理
  • 期間内に会員様のカード・MRパートナーからのMR関連照会の処理
  • MRパートナーと連携し、必要に応じてカスタマー・サービス部門やプリンティング・チームなどの他のチームと正確な交換を行い、協力して手続きを行う


You will be rewarded with:


  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.


American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.


  • Fluency in speaking, reading and writing English and Japanese with JLPT 2 or above
  • Minimum of Bachelor’s degree
  • A customer centric, can do attitude for customer ; with Call Center experience
  • Able to deliver result in accordance with policy and procedure
  • Good PC skills
  • Pro-active team player
  • Flexible to work shifts hours as well as weekend & Malaysia public holiday when necessary

必須スキル :

  • 流暢な英語 及び 日本語 – 会話・読み書き
  • 4年制 大学卒業以上
  • お客様思い・おもてなしの精神を持っている方
  • きちんとポリシーやプロセスを守りながら、結果も出せる方
  • パソコンスキルお持ちの方
  • チームワークが抜群な方
  • シフトで働ける方(土日 及び 祝日も含む)

This role may be subject to additional background verification checks.

ReqID: 18011650
Schedule (Full-Time/Part-Time): Full-time