American Express Careers

After Hours – Credit Specialists

Gurgaon, India
Customer Care Operations

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Job Description

This requisition is for Band 28.




Key responsibilities include but is not limited to the following:
  • Ensure maximum recovery on CM accounts through inbound telephone contact.
  • Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high Customer satisfaction levels via VoCM scores.
  • Meet metrics on VoCM, Quality, Contact Rate and ACM.
  • Shift 24X7.
This role may be subject to additional background verification checks. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Graduate with 0-3 years of experience.
  • Multi-skilled across card platforms/products is preferable.
  • Ability to multi task such as making decision on accounts while typing and speaking to client.
  • Should display a penchant for Result Orientation & Personal Accountability.
  • Should possess sound Analytical, Decision Making and Problem Solving Skills.
  • Proficiency in MS Office - Excel, PowerPoint and Word preferred.
  • Strong Team Player with high level of integrity.
  • Strong Knowledge of American Express Product, Policies & Procedures.
  • Change Management Ability & Self-Motivating skills.
  • Demonstrated ability to work effectively within a team environment as well as independently.

ReqID: 18011658
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 14, 2018, 3:51:09 AM
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