American Express Careers

Manager, Public Affairs and Communications

New York, New York
Marketing

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Job Description

Part of a global communications team, this role supports both employee communications and media relations for the Global Services Group (GSG), which is comprised of 36,000+ colleagues. Reporting to the Director of Public Affairs & Communications, this multi-faceted role requires a talented and flexible professional able to work across all levels of the organization. The Manager will work closely with CA&C leaders to help plan and manage strategic employee communications programs for the Global Credit & Fraud Network.  He or she will also manage the press office for the global servicing organization, responding to media inquiries, supporting executives in preparing for external engagements, and executing external PR campaigns to help position American Express as a service leader. 
 
Responsibilities:
  • Manage client relationships and provide internal and executive communications support for teams within the Global Credit & Fraud Network.
  • Develop impactful global strategies and communication approaches that help drive employee engagement and articulate change across a variety of channels.
  • Review and provide guidance to business leaders regarding sensitive customer communications.
  • Manage service-related media inquiries, drawing on a broad network of contacts throughout the business.
  • Help ensure frontline staff are equipped to handle customer questions regarding sensitive public affairs issues.
  • Execute an external PR plan designed to showcase how American Express service is a competitive advantage for the company.  Create content, including thought leadership articles, external presentations and PR messaging. 
  • Serve as communications lead for the customer crisis recovery team.
  • Contribute to broader GSG communications efforts, including news and feature content for GSG’s intranet site, as well as support for strategic projects which benefit the business and employees.

Qualifications

Qualifications:
  • A minimum of 5-7 years communications / public relations or related agency experience
  • Proven ability to create and implement effective employee communications plans serving broad audiences; multinational experience a plus
  • Experience working with PR agencies a plus
  • Innovative thinker who is comfortable in a fast-paced environment
  • Creative, self-motivated team player, with proven ability to effectively collaborate with colleagues across the company to support large-scale initiatives
  • Strong writing and editing skills, including experience writing/editing bylines and other PR content
  • Ability to counsel senior leaders and strategically influence others as a communications consultant
  • Excellent judgment
  • Bachelor's degree required
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18011709
Schedule (Full-Time/Part-Time): Full-time
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