American Express Careers

Merchant Risk Specialist

Phoenix, Arizona
Customer Care Operations

Apply Get Referred

Job Description

This position supports/assist in all Risk Functions within Merchant Risk: Debit Balance, Dispute Investigation, Legal holds and Government. 
Duties include:
  • Analyzing incoming request received from a legal entity through CLIC to determine if a Merchant account exists and deciding what the proper course of action is
  • Support Manila Collection Team with procedural questions
  • Identifying risk associated with Debit Balances through research of cases
  • Evaluate dispute/charge documentation (invoices, charge support, contract, card authorization etc.)
  • Collaborate with Dispute Specialty Team and propose dispute resolution based on investigation
  • Researching EFT/Check payments to ensure payments are applied to the proper Ledger account
  • Call and collect on Government Debit Balance and Invoiced accounts
  • Manage a small amount of inbound and outbound calls/emails to merchants, court officials and attorneys, collectors, CLM’s
  • Ability to balance duties/task to meet deadlines
Successful candidates will work closely with business partners, such as GCO Legal and Risk, to ensure appropriate decisions are made and the risk to American Express mitigated. Additionally, this individual will collaborate with peers in identifying opportunities to streamline processes and close procedural gaps.
*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*


  • Excellent written and verbal communication skills as evident through proper grammar, word usage, pronunciation and speech clarity
  • Understanding of the dispute process and correlation to the Merchant would be considered a plus
  • Strong organizational skills with the ability to prioritize tasks and goals
  • Strong collaboration skills and the ability to work within a cross functional, multi-tasking team
  • Proven ability to interact and communicate effectively with Leaders of all Levels
  • Proven ability to analyze multiple streams of data and make sound business decisions
  • Strong technical skills with proficiency in all Microsoft Suite

ReqID: 18011720
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred