American Express Careers

Analytics Manager – Credit Risk Strategy

New York, New York
Operations Risk Management

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Job Description

This Job Posting is for Grace Hopper Conference
About American Express

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.


Our direct relationships with millions of consumers, businesses and merchants worldwide -- combined with our leading-edge marketing, analytical, rewards, and servicing capabilities -- enable us to uniquely offer an array of differentiated experiences that enrich lives. American Express was built on service, sustained by innovation and our vision is to work hard every single day to provide the world’s best customer experience every day.

About Credit and Fraud Risk

Purposeful, ambitious, insatiable, analytical, collaborative and courageous are the hallmarks of our Credit and Fraud Risk team.


This critical team is responsible for managing enterprise risks through the customer life cycle and across all our global products. We develop industry-first data capabilities, build profitable decisioning frameworks, create machine-learning powered predictive models, and improve customer servicing strategies. This team has delivered industry-leading results year after year while enabling profitable growth and delivering a best-in-class customer experience.


This team is comprised of several diverse teams structured under four, core functions:

  • Credit Risk Strategy : Monitor portfolios and make profit-based risk decisions at all stages of the customer credit life cycle
  • Decision Science : Build predictive models using AI/Machine Learning for all portfolios and products
  • Fraud Risk Strategy : Develop fraud prevention strategies on behalf of our customers
  • Risk Capabilities : Develop capabilities to manage data and execute business strategies
 Job Responsibilities

You will work in a highly-dynamic and exciting environment and will have the opportunity to shape strategies and policies for American Express Card and Non-Card products as it relates to money management. You will play an influential role working closely with partners in other Risk teams, Marketing, Finance, Global Servicing Network, Legal/Compliance, Banking, and Technologies to create world-class strategies and capabilities.

The key responsibilities Include:
  • Develop and create credit funding strategies
  • Decide the thresholds for which consumers can access funds through quantitative analysis (for example: who is approved for a card, how much credit line do they receive, and when they swipe, is their request approved?)
  • Create and lead customer communication and servicing strategies
  • Be responsible for the incorporation of new data sources and capabilities in decision-making
  • Design and execute blueprints for next-generation of big data and analytical tools to create the best in class decision-making
  • Partner with other functional teams across the Risk and Non-Risk groups to use standard methodologies and ensure a positive customer experience throughout the customer journey


  • Advanced Degree (i.e. MBA or MS, PhD) in a quantitative field such as Economics, Statistics, Mathematics, Operations Research, Engineering, Computer Science
  • Advanced degree is preferred but not required given a suitable combination of formal education and experience
  • Credit  Management experience and understanding of credit lifecycle is preferred
  • Good blend of analytical skills, process expertise, project management and relationship building skills
  • Ability to handle large datasets using SAS, SQL, R, Python or other programming language
  • Thought leadership and solution oriented mindset
  • Ability to think strategically and apply both quantitative methods and business insight to make things happen
  • Ability to build strong relationships in a cross-functional environment
  • Clear, effective written and oral communication skills
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. 

Life at American Express

American Express is known for backing our customers to help them achieve their goals and dreams, both big and small. At American Express, we’re changing the way people live and work through meaningful projects with real-world impact. When you join our team you can make a difference by improving the everyday lives of customers around the world.


Growing great leaders is one of the things that sets American Express apart. Every employee has the opportunity—and is encouraged—to take their personal leadership to the next level through a wide variety of leadership and learning programs.


Our employees and their families feel supported at every stage of their lives. We provide resources and benefits that help support their physical, financial and emotional well-being, such as our award-winning global corporate wellness program, Healthy Living, and many others including: 20 weeks of Paid Parental Leave, Health (dental and vision) and Life Insurance, Tuition Reimbursement, 401k with match. Some of our roles even offer flexible work arrangements so you can work how it makes sense for you, without ever compromising quality. 

Creating an inclusive culture is both a part of who we are and what we do together. We value and embrace the diversity of thought, backgrounds and experiences of all our employees. Through our 15 Employee Networks, participants can broaden their associations with other employees while expanding their knowledge of the business. American Express is a place where being yourself matters. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tags: GH2018
ReqID: 18011730
Schedule (Full-Time/Part-Time): Full-time
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