American Express Careers

Team Leader - Global Fraud & New Accounts (Japanese Speaker)

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

Team Leader – Global New Accounts


Global New Accounts is a department that enables every single card application for the business. We are pledged to make customer journey fast and easy for our clients by processing and issuing cards without frictions. You can lead an exciting new team based in Kuala Lumpur that processes all commercial applications for Japan Market.


As your main responsibilities, you will be managing Global New Accounts Japan Commercial team based in Kuala Lumpur as a team leader.


This includes:

  • Oversees the functioning of card-member on-boarding includes app processing and decisioning.
  • Deliver high quality customer experience to achieve the goals on turn-around time, client satisfaction, and productivity
  • People Management: Set individual goals & development plans / Monitor team & individual performance, Feedback & Coaching
  • Resource Management: Recruiting people based on capacity plan
  • Work with corporate apps team in Tokyo to ensure all data captured is accurate and processed in timely manner.
  • Compliance: Ensure the process and procedures are followed and support audits and remediation if any.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services

Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.

Competitive Salary – Get paid what you’re worth.

Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.


American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.





  • Great Team Player
  • Good communication skills in Japanese and English.
  • Ability to work in a fast paced metric driven environment
  • Min 5 years of work experience.
  • Possess a degree or above education level

This role may be subject to additional background verification checks.

ReqID: 18011744
Schedule (Full-Time/Part-Time): Full-time