American Express Careers

Senior Manager - Global Client Management

New York, New York
Client Management & Sales

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Job Description

The Client Manager is responsible for managing a portfolio of key Retail business partners and is charged with developing a strategic approach to grow retail spend, creating innovative ways to move AXP front-of-wallet. Key priority is to drive incremental growth, both organically and through value-added Blue-Box offerings by: (1) deepening and broadening existing relationships with our Merchants; (2) understanding our Merchants key strategic priorities; (3) identifying opportunities to drive tangible merchant value leveraging Blue-Box capabilities; and (4) navigating and working with a broad range of key business partners across the Blue Box (i.e. the Industry Development Group, GNMI, Pricing and Legal to name a few). The role also requires extensive work with key business partners focused on high priority strategic initiatives (i.e. Cobrand, Membership Rewards, etc )
This is a unique opportunity for an experienced client manager to be at the forefront of retail merchant relationships at American Express. The role oversees the global strategy and day-to-day general management for a portfolio of American Express’ largest strategic Retail merchants including; Walmart, , Sam’s Club, and Luxury Retail merchants representing over $10 Billion in annual charge volume.
Key Responsibilities:
  • Drive & expand charge volume globally in new markets and channels, and uncover business transformational opportunities that deliver against business needs
  • Develop and broaden relationships with various key stakeholders in the account organization in order to drive AXP business needs and advocacy
  • Negotiate card acceptance agreements with partners. Also, collaborate with GMS cross-functional teams to create profitable deal constructs, value levers and pricing scenarios for use in contract negotiations
  • Partner closely across the Blue Box globally to ensure seamless integrated partnerships with key stakeholders in across different business units such as DPD, GCS, MR, GMS Finance, Pricing, Risk and Operations, etc.
  • Develop global account plans; including partnering with international client managers to develop regional specific strategies that drive mutually beneficial results
  • Partner with global servicing team to proactively resolve operational challenges
  • Open Doors to C-suite and key decision makers establishing value of AXP acceptance and creating buy in on business building opportunity.


  • Experienced Client Manager with strategic account management / relationship development experience across payments, negotiations, consultative selling, operations and financial analysis
  • Demonstrated project management skills and the ability to seamlessly multi-task and reprioritize
  • Executive Presence with a track record in developing strong relationships at all levels to sell-in transformational initiatives despite resistance, obstacles, and unknowns
  • Operational experience - Ability to drive tactical results in a dynamic environment across a wide variety of business needs resulting payment efficiencies for our merchant partners
  • Innovative thinker with excellent communication and presentation skills.  Ability to lead difficult conversations
  • Strong financial acumen
  • Knowledge of the Retail industry a plus
  • BA or higher – MBA a plus preferred
  • Strong project and client management experience required

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18011816
Schedule (Full-Time/Part-Time): Full-time
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