American Express Careers

Scrum master

Burgess Hill, United Kingdom
Digital Commerce Technology

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Job Description

Don’t just have a great idea, build it.


The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.  Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits,  insurance, analytics, operations excellence and servicing.

 

We focus on powering both new product offerings as well as existing ones to build highly configurable core capabilities as it relates to account attributes, customer enrolment, offer & program set-up, qualification, tracking, redemption, fulfilment, channel & partner integrations of various Loyalty & Benefits products for our customers.

 

Aligning to AXP’s framework for winning, we will power the world’s best loyalty & benefit experiences for our customers with a team of passionately productive software product, engineering and delivery talent using agile practices to build highly available, nimble, extensible & modern applications collaborating across the enterprise.  Our platform will transform to enable value working with colleagues across servicing, global digital channels, products and partnerships, ensuring we can remain competitive and relevant in our customer’s lives. 

 

We are looking for a talented Technical Project Manager / Scrum master to join our team of highly motivated and skilled individuals.

 

Responsibilities:

  • Maintains dependency plan between planned sprints/iterations across engineering, infrastructure, and third parties
  • Breaks down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines
  • Organizes and facilitates daily stand-ups and retrospectives at the end of each sprint/iteration, and builds an environment in which the team is continuously learning from the past
  • Influence without authority through effective change and leadership management.
  • Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and identify appropriate solutions
  • Uses their technical acumen to enable removal of impediments, ask probing questions, and support team in technical issue resolution
  • Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team.
  • Steer and deliver project communications at all levels within Technology and business to ensure transparency of development process and project performance, to coordinate critical issues and issue resolution, to facilitate decision-making, and to build trust.
  • Create an environment of continuous improvement through reflective conversation and regular retrospectives, with the goal to surface issues/concerns and to identify clear next steps.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Qualifications

Required skills:

  • University Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred
  • Technical delivery experience with a demonstrated track record of growing responsibility
  • Experience facilitating Agile, Scrum, or other rapid application development teams to deliver technology solutions on time, on budget, and to spec
  • Experience with design and coding across one or more platforms and languages a plus
  • PMI Agile Certification a plus

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work.  If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here. 

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (for Russia based candidates 810 800 83 000038).


ReqID: 18011947
Schedule (Full-Time/Part-Time): Full-time
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