American Express Careers

Fraud Analyst

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 Requisition.

DESCRIPTION

Accertify is a wholly-owned subsidiary of American Express and a leading provider of fraud prevention, chargeback management, and payment gateway solutions to merchant customers spanning diverse industries worldwide. Accertify’s suite of products and services help e-commerce companies grow their business by driving down the total cost of fraud, simplifying business processes, and ultimately increasing revenue. 

Responsibilities will include:

  • Monitor our automated fraud screening application.
  • Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction.
  • Perform manual fraud review in order to detect fraudulent transactions.
  • Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate.
  • Conduct extensive research to validate purchases.
  • Independently resolve problems that require in depth investigation and/or research.
  • Conduct follow-up research on fraudulent transactions.
  • Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information.
  • Communicate effectively with the team.

Qualifications

QUALIFICATION:

  • Bachelors Degree Required
  • Strong desire to build a career in the fraud industry
  • Excellent organizational, analytical, and critical thinking skills
  • Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilizing good judgment and strategic thinking
  • Ability to meet deadlines and prioritize deliverables
  • Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
  • Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent
  • Must possess strong internet research, along with the ability to navigate multiple systems at once
  • Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
  • Self-motivation and results-oriented approach with the ability to demonstrate excellent customer service 
  • Confidence in making instinctual decisions with little or no direction.
  • Enjoys working in a fast-paced and rapidly changing environment. 
  • Flexibility to adapt and able to manage multiple assignments while working independently.
  • Abide strictly by the company data protection policies regarding confidential and personal information. 
  • Maintain professionalism at all times while on company premises and/or while representing the company or our clients 
  • Exceptional problem-solving skills 
  • Must be flexible working in 24/7 shifts including weekends, and holidays 
  • Applicant must be flexible with their schedule, as they will be required to work different shifts (AM & PM- on a weekly or monthly rotation).

ReqID: 18011949
Schedule (Full-Time/Part-Time): Full-time
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