American Express Careers

Fraud Specialist

To, Japan
Customer Care Operations

Job Description

This position is responsible to deliver Premium Services for American Express Customers and Merchants in Authorizations & Fraud Prevention calls and After Hours Servicing for Credit.
- Work in consideration of “Growth Mindset”.
- Handle POS Approval and customer & merchants inquiries.
- Understand policies and procedures to provide complete, accurate responses.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Problem solving and analytical skills
  • Excellent written and verbal communication skills both Japanese and English (or strong willing to learn)
  • Computer skills
  • Conflict resolution and negotiation skills - maintain a good relationship with internal and external business partners
  • Strong will to win under pressure in a demanding environment





ReqID: 18012010
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 21, 2018, 12:08:04 AM