American Express Careers

Rep-Customer Service-CRPS

D.F., Mexico
Customer Care Operations

Job Description

Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customers and interested in working for a world-class leader, we invite you to apply today. Our client role “Customer Care Professional” will be responsible for servicing American Express LAC Merchant Customers by servicing Submission and Reconciliation support.
American Express Online Technical Help Desk provides support to affiliated establishments that need orientation about Merchant Interactive Tool for LAC Region and Virtual Point of Sale for Mexico merchants. You will view every interaction with a customer as an opportunity to add value and deepen the relationship. Customer Care professional deliver an extraordinary customer care through relationship building based on Customer First mantra.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Ensures accessibility of the Service Desk based on SLAs with customers.
Ensures that problems and solutions are properly addressed and determines priorities in the handling of incoming calls.
Capacity to receive coaching and effectively apply service desk resolution.
Good communication around issues and opportunities.
Identify and elevate issues impacting on achievement of service delivery objectives and to continually improve services.
Issue resolution about enablement and maintenance of virtual point of sales card acceptance for American Express.
Passion for servicing customers with proactive solutions that grow relationships proven experience.
At least 1 year proven expertise in a contact center.
Possess ability to efficiently navigate through multiple systems to effectively provide extraordinary customer care.
Possess ability to maintain acceptable performance standards, including effectiveness, efficiency, quality and adherence to company policies and practices.
Full oriented to exceed goals.
English communication written and spoken for IDC customer assistance.
Strong IT knowledge to support merchant with VPOS implementation, with experience on E-Commerce with most common programing languages related such as ASP, PHP, Java, C#.
Capacity to learn faster and provide auto self-learner.
Strong verbal communication skills.
Fully customer oriented.
Frustration´s tolerance.

ReqID: 18012045
Schedule (Full-Time/Part-Time): Full-time