American Express Careers

Specialist I-Payroll

Phoenix, Arizona

Apply Get Referred

Job Description

This role will lead/support E2E payroll processes, including payroll transaction processing, reconciliation, reporting, tax and other statutory obligations/payments. Support payroll issue resolution and support ad-hoc projects and compliance activities related to payroll tax. May collaborate extensively with external payroll vendors, internal project teams or regional/global payroll teams. Act as Tier 2 support for customer servicing addressing complex queries.
  • Responsible for all aspects of payroll tax payments/filing returns including ensuring transactions are in compliance with federal and state laws, internal payroll policies and practices, applying for withholding/SUI account numbers, and powers of attorney
  • Maintain a comprehensive understanding of payroll tax calculation rules, payroll tax reporting and tax form filing, for federal/state/local payroll withholding and unemployment taxes
  • Audit and maintain payroll tax records in compliance with established standards.
  • Responds to general correspondence on unemployment benefit/claims
  • Comprehensive understanding and maintenance of process documentation; SLA and policies adherence
  • Support payroll challenges solution by challenging status quo, execute process improvements
  • Ensures all employee and payroll information is kept confidential
  • Act as Tier 2 support for customer servicing addressing complex employee queries
  • Position will also cross train for other payroll processing support activities


  • Understanding of federal, state, and multi-state payroll tax laws, processes and policies
  • Ability to complete federal/state/local tax filing forms, power of attorney, and account number applications
  • Minimum of 3-5 years Payroll tax experience required
  • Working knowledge of the employer side of unemployment benefit claims process preferred
  • Coordinate with Payroll resources across a market strongly desired
  • Strong analytical, problem solving , control and customer servicing skills desired
  • Bachelor’s degree or equivalent experience preferred
  • Knowledge of People Soft, Ceridian Dayforce preferred
  • Proven ability to manage and prioritize multiple concurrent projects and effectively drive results
  • May require flexibility to work with global teams across various time-zones
  • Ability to operate effectively in a fast moving and rapidly changing matrix environment
  • Fluency in English (spoken and written) required
  • Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18012064
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred