American Express Careers

Service Delivery Leader

Gurgaon, India
Finance

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Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.


• Complete understanding & driving Planning, forecasting and Management Reporting process at an AXP/Segment/Regional/Market/LOB level
• Contribute to continuous improvement by expanding on reporting capabilities through automation, consolidation of metrics / parameters, incorporating intuitive analysis and recommendation by leveraging information using different tools (OBIE, IDN, Cornerstone etc.) to create reporting solutions for LFO/Business partners.
• Support in-house projects with system knowledge to support in development of relevant reporting of Financial Statements with technological attributes/advancement
• Collaborate with multiple internal teams to drive optimal output and deliver efficient reporting capabilities through best in class Analytics and Reporting solutions for the GCSG team
• Detailed review of the P&L along with variance analytics, trend analysis and commentary to cater to diverse customer requirements. Perform root cause analysis on the type of queries received and respond appropriately
• Ensure compliance with the prevailing policies and procedures.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications


• Chartered Accountant, MBA or equivalent degree with 6-8 years of experience
• Experience with planning, forecasting, analysis & reporting of management results.
• Contribute to continuous improvement by expanding on reporting capabilities through automation, consolidation of metrics / parameters, incorporating intuitive analysis and recommendation by leveraging information using different tools (OBIE, IDN, Cornerstone etc.) to create reporting solutions for LFO/Business partners.
• Support in-house projects with system knowledge to support in development of relevant reporting of Financial Statements with technological attributes/advancement
• Collaborate with multiple internal teams to drive optimal output and deliver efficient reporting capabilities through best in class Analytics and Reporting solutions for the GCSG team
• Detailed review of the P&L along with variance analytics, trend analysis and commentary to cater to diverse customer requirements. Perform root cause analysis on the type of queries received and respond appropriately
• Ensure compliance with the prevailing policies and procedures.

ReqID: 18012120
Schedule (Full-Time/Part-Time): Full-time
Apply Get Referred