American Express Careers

Bilingual Training Specialist - Global Servicing Network

Toronto, Canada
Human Resources

Job Description

This is an exciting opportunity to join the Learning Network Team as a Training Specialist.  If you enjoy motivating others and sharing your passion, you will have the opportunity to enhance your leadership skills through intensive coaching, facilitation, and identifying CCP strengths and opportunities. Responsibilities include (but are not limited to):

  • Ability to translate a wide variety of material and content into a fully actionable and effective learning program, activity or event
  • Deliver classroom, blended and virtual programs that add value to the learner and their business area
  • Responsible for targeted balanced coaching and on-the-job reinforcement activities to drive results with learner and coaches
  • Key accountability for managing Customer Care Apprentice performance in achieving pre-defined performance goals, apply a systematic approach to improving current performance, identify gaps between existing and required performance, analyze the causes and factors that limit performance and implement learning solutions that focus on and deliver results
  • Responsible for making recommendations on Customer Care apprentice progress in terms of overall performance and job fit
  • Organizational agility – ability to flex and adjust to meet changing business needs 
  • Remain abreast of trends and development in adult education, e-learning and technology supported training
  • First point of contact for line of business partners – provide weekly performance updates to Line of Business leaders with confidence and credibility
  • Responsible for leading on-the-job training, provide on the floor and virtual support to trainees in an OJT environment as part of new hire process
  • In conjunction with manager, evaluate training delivery effectiveness on an on-going basis to make recommendations for improvement
  • Identify needed revisions to training materials and ECCO and communicate these to design team 



  • Adult Education Certification  -  Or comparable education/training experience
  • Fluent in both English & French languages is required
  • Highly proficient facilitation and Instruction abilities using  multiple methodological
  • Experience of working with remote teams and leadership
  • Highly motivated, self-starter with a high level of personal accountability able to manage multiple priorities with a sense of urgency
  • Proven leadership abilities in a fast paced and dynamic environment
  • Willing to work variable shift patterns which could incorporate nights/weekends and change based on delivery requirements

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


ReqID: 18012209
Schedule (Full-Time/Part-Time): Full-time