American Express Careers

Business Account Manager - UK Small Business

Brighton, United Kingdom; Brighton, United Kingdom
Client Management & Sales

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Job Description

This is a phone based role, driving growth, retention and customer engagement across a group of existing UK Small Business customers using strong sales and relationship management skills. Our customers are Small Business Owners with an entrepreneurial spirit and you will be helping them get more business done.
This is an exciting opportunity to join a successful and fast growing team within American Express. The SME segment continues to be the growth engine of American Express Global Corporate Payments and as such is a critical part of our strategic vision.

Key Responsibilities:
  • Engage with existing American Express Customers to increase spend
  • Build relationships with a diverse group of existing business customers to achieve profitable growth
  • Proactively manage an effective pipeline, identify and prioritise opportunities that support goal achievement
  • Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders
  • Ensures premium value is delivered that aligns with clients goals, delivers a positive customer experience and achieves customer advocacy
  • Understands client’s opportunities, threats and risks to maintain and grow relationship

This role may be subject to additional background verification checks.


Required Skills:

  • Telesales experience
  • Pipeline management  
  • Results driven
  • Customer focused
  • Excellent verbal and written communication skills
  • Ability to influence and persuade
  • Experience of working and thriving in a fast paced environment
  • Strong collaborator
  • Team player

Why American Express?

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world including recognition amongst the World’s Best Multinational Workplaces by Great Place to Work and Glassdoor’s 2017 Best Places to Work. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 18012467
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2018, 9:46:57 AM
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