American Express Careers

Credit Insurance Analyst

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description

In the Credit Insurance JAPA pilot project our Analysts are responsible for portfolio credit management of Credit Insurance clients and claims management in JAPA in close collaboration with GCP business, GCP Risk, Strategy, GSN, insurance partners and other key stakeholders. 


You will be responsible to;


  • Analyze client portfolios and organize the dunning process with local Credit teams to minimize portfolio losses
  • Prepare and submit insurance claims
  • Build relationship with Insurance partners to be able to deliver excellent results for American Express
  • Organize limit updates as agreed with insurance partners and stakeholders
  • Process and communicate decisions to JAPA credit teams
  • Recommend cancellation or suspension of spending privileges where required for card members and client programs
  • Make profitable spend decisions based on risk assessment and card member profiles
  • Handle some incoming and outgoing calls for credit related matters


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:


A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services

Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.

Competitive Salary – Get paid what you’re worth.

Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.


American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.




  • Demonstrated experience in a credit related role
  • Excellent interpersonal relationship building, presentation and communication skills
  • Exceptional problem solving and decision making skills
  • Ability to proactively seek out information
  • Have an exceptional eye for details
  • Demonstrated ability to work both independently and in a team environment with a very positive engaging approach
  • A hands-on person. In this pilot project you will experience constant challenges and need to think ahead to find opportunities for improvements, ability to demonstrate alternate thinking
  • Proficiency in MS Office
  • Excellent knowledge of English (verbal & written), other Chinese language is a plus.

This role may be subject to additional background verification checks.

ReqID: 18012750
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 4, 2018, 9:43:03 PM