American Express Careers

Analyst - Operations (Exempt)

Mumbai, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

JOB DESCRIPTION:

  • Explore a range of products/packages (airfares/hotel deals/ gifts/ dining) from trusted online merchants to find exactly what the client is looking for.
  • Make reservations/purchases on client's behalf as per the company's guidelines.
  • Help the client with after sales hassles like rescheduling/cancellation/refund for reservations/purchases made through our app.
  • Exhibit high level of motivation while being organized, reliable and detail oriented while chatting with the clients.
  • Ensure an amazing and hassle-free buying experience for our clients.
  • Delight and emotionally connect the clients while maintaining their privacy.
  • Adhere to all SOPs set by the company to safeguard both, the clients' privacy and company policies.

Qualifications

QUALIFICATION:

  • Bachelor of Commerce
  • Bachelor of Management Studies
  • Diploma – International Air Transport Association
  • MBA

ReqID: 18012824
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Aug 27, 2018, 1:17:26 AM
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