American Express Careers
- Optimize online card activation and registration experience to increase completion rates.
- Research application journey metrics through web analytics tools to identify opportunities.
- Work with 3rd party UX/UI agencies to test enhanced application journeys.
- Partner with stakeholders such as Servicing, Risk, Compliance, Marketing across the globe to identify enhancements.
- Perform market analysis.
- Support Product Managers across global markets:
- Write and refine user stories.
- Gather/maintain requirement documents including UI mockups, field definitions, copy translations, process flows, etc. for engineering to build the product.
- Define product KPIs and engage appropriate teams to tag journey pages for reporting.
- Collaborate in customer journey mapping.
- Prepare for and participate in Agile ceremonies.
- Self-sufficient – willingness and ability to work proactively and independently
- Excellent oral and written communication skills
- Ability to interact effectively with all levels to influence and drive results without direct authority
- Highly effective relationship management
- Strong attention to organization and detail
- Demonstrated desire and ability to learn
- Demonstrated problem solving and decision making skills
- Ability to work with Microsoft Excel and PowerPoint to summarize complex analyses for various audiences
- Degree in Business, Marketing, Economics or job experience in related fields
- Degree in Marketing, Business, Economics or job experience in related fields
- Experience building digital products
- Experience with test and learn initiatives
- Experience partnering across business units and time zones to drive large capability initiatives
- Experience with software development in an Agile environment
- Understanding of Agile principles
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2018, 10:56:33 AM