American Express Careers

Product Analyst

Phoenix, Arizona
Digital Commerce Marketing

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Job Description

The Enterprise Digital Online Customer Engagement team is part of the Enterprise Digital Analytics organization within Global Consumer Services Group (GCSG) at American Express. We are a central team which provides strategy, analytics, and capability development for American Express around the globe. Specifically, our team owns the web based customer onboarding experience transformed from a legacy platform and UI to an enhanced back-end architecture and responsive front-end design. The goal is to leverage the capability to enable new and innovative use cases to drive business growth and deepen customer engagement.

American Express is a global services company that provides consumers and businesses with exceptional products, insights, and experiences that enrich lives and build business success. In the Enterprise Digital & Analytics organization, we place enormous emphasis on users and usability. With our mix of assets such as payments, rewards, benefits, and members-only perks, we are reimagining how commerce and experiences converge in a digital and connected world.
In this role, you will assist Product Managers in supporting and improving the online card activation and registration platform.  The key user of our products is an individual or business customer who is activating a new American Express card or registering for an online account.  Your goal is to help in optimizing the customer experience while improving completion and enrollment rates. You will work with high performing engineering, design, and product teams. You will have a passion for using technology to solve challenging problems, for bold decision making, and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment. 
Does this sound like you?


As a Product Analyst, you will:
  • Optimize online card activation and registration experience to increase completion rates.
  • Research application journey metrics through web analytics tools to identify opportunities.
  • Work with 3rd party UX/UI agencies to test enhanced application journeys.
  • Partner with stakeholders such as Servicing, Risk, Compliance, Marketing across the globe to identify enhancements.
  • Perform market analysis.
  • Support Product Managers across global markets:
  • Write and refine user stories.
  • Gather/maintain requirement documents including UI mockups, field definitions, copy translations, process flows, etc. for engineering to build the product.
  • Define product KPIs and engage appropriate teams to tag journey pages for reporting.
  • Collaborate in customer journey mapping.
  • Prepare for and participate in Agile ceremonies.
  • Self-sufficient – willingness and ability to work proactively and independently
  • Excellent oral and written communication skills
  • Ability to interact effectively with all levels to influence and drive results without direct authority
  • Highly effective relationship management 
  • Strong attention to organization and detail
  • Demonstrated desire and ability to learn
  • Demonstrated problem solving and decision making skills
  • Ability to work with Microsoft Excel and PowerPoint to summarize complex analyses for various audiences
  • Degree in Business, Marketing, Economics or job experience in related fields
 Education Requirements
  • Degree in Marketing, Business, Economics or job experience in related fields
 Preferred Additional
  • Experience building digital products
  • Experience with test and learn initiatives
  • Experience partnering across business units and time zones to drive large capability initiatives
  • Experience with software development in an Agile environment 
  • Understanding of Agile principles

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.


ReqID: 18012872
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2018, 10:56:33 AM
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