American Express Careers

Fraud Manager

Itasca, Illinois
Customer Care Operations

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Job Description

The Fraud Prevention Manager will oversee the day to day operations of the fraud prevention Managed Services department.  He or She will help guide the company’s overall fraud prevention strategy. The Manager will report directly to the Director of Fraud Operations.


Essential Duties and Responsibilities:

  • Lead a team of fraud analysts serving a global client base by providing support, guidance and ensuring leadership coverage 24 x 7
  • Manage fraud teams’ schedules and workloads
  • Work fraud queues when necessary to ensure that all suspicious transactions are reviewed in a timely manner
  • Conduct new hire interview and training
  • Conduct ongoing training to the managed services team
  • Assist in projects related to improvement of infrastructure, features, capabilities, and processes for mitigation and reduction fraud
  • Gather and analyze risk data to produce monthly reports to clearly communicate overall fraud risk and losses to Senior Management
  • Assist clients with fraud training when necessary
  • Report to Director on client performance
  • Report to Director on analyst and department performance
  • Assist Implementation team with the setup of new Managed Services Clients
  • Fully manage the new client Go Lives and ensure their success from the beginning
  • Establish relevant reporting to provide to clients on a monthly basis
  • Consistently develop and grow the team
  • Ensure the team is working client accounts effectively and efficiently
  • Monitor and update client’s fraud models on a quarterly basis


  • Bachelor’s Degree
  • Strong understanding of the principles e-commerce fraud prevention in a card not present environment
  • Knowledge of credit card processing rules and regulations
  • Experience in e-commerce fraud prevention (preferred)
  • 5+ years of leading/supervising a team
  • Experience working with the Interceptas platform (preferred)
  • Excellent written and oral communication skills
  • Must know or learn advanced excel
  • Ability to manage a team of 10-20 people
  • Strong fraud knowledge

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

ReqID: 18012997
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 10, 2018, 2:09:30 PM
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