American Express Careers

Merchant Customer Care Professional-Australia & New Zealand

Kuala Lumpur, Malaysia
Customer Care Operations

Job Description


  • Inbound Call Centre role answering approximately 30 calls per day.
  • You will have the skills to handle difficult tasks with ease.
  • Lucrative pay for performance paid on a monthly basis.
  • Maintaining business relationships with Australia and New Zealand merchants in a consultative approach.
  • Shifts between the hours of 4am to 4pm Monday to Friday (dependent on daylight savings) 4 weeks of World Class classroom training.
  • Continued with 8 weeks of on the job training A friendly passionate and competitive team environment that inspires each other grows.
  • Access to an international leadership team that will work with you to succeed Generous Shift & Language allowance.
  • Great employee benefits including: Medical Insurance; Dental & Optical; Life Insurance; Housing and Car subsidies after 12 months of service.
  • Strong internal growth opportunities with American Express World Wide.
  • Being able to work for the Aon Hewitt Best Employer in Malaysia 5 times in a row.


Fresh Graduate? We are experts at training you to provide World Class Service... If you’re known for your dynamic personality and superior English communication skills we're interested in you!


  • Handling incoming documents from customers.
  • Managing input of merchant transactions.
  • Extracting daily reports and distributing them to targeted internal stakeholders.
  • Strong internal growth opportunities with American Express worldwide.
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


You will be rewarded with:

  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.


American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 7 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:


Best of the best Contact Center of the Year (Gold)

Best In House Contact Center (Gold)

Best Recruitment & Retention Programme (Gold)

Best In-house Inbound Contact Centre Under 100 Seats (Gold)

Best Contact Centre Professional (Gold)

Best Contact Centre Manager (Gold)

Best Contact Centre Telemarketer (Gold)


Join us and you’ll soon see why.



  • You have a real passion for delivering World Class customer service.
  • Ideally you'll have 18 months to 5 years previous customer service experience in a contact center environment or; you will have previous experience in the Hospitality; Retail; Insurance; Real Estate or Financial Services sector.
  • You have a Degree/Diploma.
  • Previous sales experience would be considered an advantage.
  • You have the ability to think on your feet; quickly solve issues 
  • English communication skills

ReqID: 18013126
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2018, 1:41:26 AM